Melt. Design Works — Return & Refund Policy

Last Updated: October 12, 2026

At Melt. Design Works, we take pride in creating quality apparel and accessories. We want you to be happy with your purchase and stand behind the hand-made products we sell. Please review our return and refund policy below.

Defective or Damaged Products

We offer refunds or replacements for products that arrive defective, damaged, or incorrect.

If you receive a defective or damaged item, please contact us within 30 days of the original purchase date at milddavis@gmail.com.

To help us resolve the issue quickly, please include:

• Your name and order number.

• A brief description of the defect or issue.

• Clear photographs showing the problem.

Once we review your request, we will determine whether the item qualifies for a refund or replacement.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your financial institution.

Returns and Exchanges

Because many of our products are produced in small batches or limited quantities, all sales are final except for defective, damaged, or incorrect items.

We do not accept returns or offer refunds for:

• Changes of mind or personal preference.

• Incorrect sizes ordered by the customer.

• Normal wear and tear.

• Damage resulting from improper washing, drying, or care.

• Items that have been altered, modified, or damaged after delivery.

We encourage customers to review product descriptions and sizing information carefully before purchasing.

Handmade and Screen-Printed Products

Many Melt. Design Works products are hand-printed or individually finished. Minor variations in ink coverage, print placement, color, and texture are natural characteristics of the production process and make each piece unique.

These minor variations are not considered defects unless they materially affect the quality, appearance, or functionality of the product.

Return Shipping

If a return is approved due to a defective, damaged, or incorrect product, Melt. Design Works will provide return instructions and cover reasonable return shipping costs when a physical return is required.

Please do not send items back without contacting us first, as unauthorized returns may not be accepted.

Lost or Missing Packages

If your order is marked as delivered but you have not received it, please check with your shipping carrier and verify your delivery address.

Contact us at milddavis@gmail.com if you need assistance. We will do our best to help investigate shipping issues. Replacement or refund eligibility will be determined based on the circumstances of the shipment.

Purchases at Markets and Pop-Up Events

Purchases made in person at markets, pop-ups, or other events are subject to the same return policy. Defective products may be eligible for a refund or replacement within 30 days of purchase with proof of purchase.

Contact Us

For questions about your order, returns, or refunds, please contact:

Melt. Design Works
Email: milddavis@gmail.com

We appreciate your support of independent design and small-batch apparel.

Nothing in this policy limits any rights or remedies available under applicable law.